Quality Management
Quality Management
HCF quality and engineering planning department to the quality management system requirements for standards, should be a variety of product development department requirements for product testing. HCF professional audio products quality management system complies with the ISO 9001:2000 standard , through DNV (Det Norske Veritas - a world-class certification bodies , headquartered in Norway ) certification. The certification standard covers a product from development to production, sales and services for all processes. However, a more stringent internal quality management standards as the goal , HCF voluntarily quality control system for a higher standard . The systematic and comprehensive regulations to ensure that any plant in the world for each staff member , each production facilities are in the same policies, objectives and guidelines for the work , which is Yamaha's product quality and service quality is maintained over the years in the world a high level of mystery .
The following is the HCF quality control system of main elements:
Compliance with laws and policies of the products sold must comply with national and regional laws and regulations. This is the most basic but the most important requirements , including the following safety and environmental protection on offer .
Most countries have strict security to prevent fire and electrical shock electrical equipment safety standards . HCF internal standards more stringent.
Environmental Many environmental regulations have been included in the " Security" , and more extended terms to ensure the greatest degree of environmental requirements. RoHS compliant ( Restriction of electrical equipment and use of certain hazardous substances ) , for example, prohibiting new electronic and electrical products used over the limit of lead , cadmium , mercury , hexavalent chromium , polybrominated biphenyls l (PBB) and poly PBDE l ether (PBDE) flame retardants.
Electromagnetic compatibility EMC ( electromagnetic compatibility ) , including EMI (electromagnetic interference: a product resulting from the impact on other electronic devices ) , and EMS ( electric susceptibility : interference from other electronic devices ) .
Performance characteristics such as the absence of a sound common artefacts that standard, for such things to internal criteria. 40 years or more analog sound reinforcement equipment manufacturing and more than 25 years of industry-leading digital mixer manufacturing experience accumulated , casting a HCF sound quality.
Reliability and stability make the most professional users to use long-term stability of our products , is also a " performance " an important part of the sound are equally important. Even though a variety of weather in the world , even the opposite climatic conditions , HCF products must also be stable continuous play .
Logical interface usability and design styles , for example, whether the product is simple and intuitive to use .
Designs factor is undoubtedly important aspect of the overall quality . In many areas, appearance and performance are mutually reinforcing and must be carefully designed so as to obtain a perfect balance between the two .
Transport and storage logistics , storage and transportation of the product , the product shipped from the factory , the packaging must pass professional tools designed so the end user can easily carry . Packaging should be able to withstand repeated packing , unpacking , and daily use of transport .
Including maintenance of the service and the product itself HCF provides service response and technical support.
Ultimate goal
Security is an absolute prerequisite for the quality management system and HCF ultimate goal is customer satisfaction . Supply high-quality products , reduce consumer costs as much as possible , serious and responsible high-speed and efficient service and technical support, in order to obtain the customer's full satisfaction . Easier said than done . As the product itself, the quality of management must also be changes in the market , customer needs and technological advances to achieve synchronization.
